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Home?>?Company?>?Policies

  Company Policies

 

Our goal is to offer quality products, keep sufficient inventory of those items, and provide exceptional service within the scope of our market and intended customer base.  We state this because our products and service are intended for professional low voltage contractors and not DIY customers.  We will attempt to assist most anyone but we are not structured to allow for extensive support educating potential customers on the many products we offer.  Our intended customers are familiar with and understand the application, use, and installation of our products.

Ordering Methods

Our operations are optimized for ordering from this website.  Our processing, operations and pricing is based on the efficiencies we have established through online purchasing.  For this reason we charge a $5 processing fee for orders not placed over the internet and that includes faxed or e-mailed orders.  We will make exceptions for government or educational institutions where purchasing systems and requirements do not allow for online purchasing.

Payment Options

We accept Visa and MasterCard. We also accept company checks but payment must be confirmed prior to shipping. When paying by credit card, the payment is processed when the order is ready for shipping, not when the order is placed.

For government and educational institutions (or on an individual basis) we will accept purchase orders.  Please contact us if you need or wish to submit an order via purchase order.

Fulfillment Policies

Our policy, while reasonably flexible, is to only ship orders complete and to process and ship all orders within 24 to 48 hours (1 to 2 business days).

Shipping Complete Orders.  By shipping orders complete we mean that if an item is backordered, we will immediately be in contact, but we will generally hold the entire order until the order can be shipped with all products included.  It is our goal to always keep our products fully stocked, or to at least indicate on our site if an item is backordered, but on occassions orders can come in before we can update our systems.  You will have the option to ship the available products and to send backordered items later but additional shipping charges will apply.

Fulfillment Time.  We offer a quick turnaround once orders are placed by shipping orders within one to two days of when the order is placed (relative to normal business days and excluding holidays). 

To expedite receipt of goods, you can select expedited shipping methods such as Next Day, 2nd Day, or 3 Day Select.  However, please note that these expediited shipping methods only apply to normal business days.  Also consider that we are located in central Florida so orders within Florida (not including the panhandle) normally arrive the next business day once shipped and orders to California can take up to a week.  In some cases we may be able to expedite processing but only within reason.  In other words, please do not even ask at 4 pm EST if an order can go out the same day.  Our processing staff is gone and UPS has come and gone...  That scenario even typically exists at 3 pm!  Other factors may include general time constraints such as order volume for the day.  In such cases, please simply understand that we will do our best to work with you but it will not always be possible.  For this reason, please plan accordingly and ensure to order in plenty of time for your installs!

Shipping Information

We ship domestic orders via UPS and can ship international orders either through UPS or DHL. We can also ship with other carriers if necessary and Next Day, 2nd Day, and 3 Day Select service is available for an additional and appropriate charge.

Warranty & Return Policy

We follow and work with the manufacturer warranties on all of our products.  In some cases it may be required to work directly with the manufacturer on warranty claims, while in other instances we may be able to provide assistance.

Returns are also consistent with the warranty policies of the manufacturers.  Some manufacturers will deal with defect related returns directly while others we will handle directly.  For returns of unopened items that are not defective but are simply not needed or wanted, a 15% restocking fee will apply.  Items that have been opened and items that are returned as defective but found not to be defective will incur a 25% restocking fee.

Privacy Statement

Tech Supply Depot will NEVER provide customer information of any kind to any other company and/or individual for any purpose!  We value the information we gather and regard it as completely confidential!


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