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Home?>?FAQ?>?Ordering Questions

 

  Ordering FAQ

 
How do I purchase your products?
Homeowners / AV Enthusiasts.  You can purchase directly from us by ordering online and paying by credit card. 
 
Dealers.  Dealers can purchase directly through us or through our authorized distributors.  Usually the pricing will be same when you purchase through us or distributors.  Ordering through distribution may be preferable out of convenience while ordering other products and distributors may be able to get the products to you quicker due to being geographically closer.  Contact us to locate a distributor in your area.
I am an AV Dealer, can I immediately begin ordering products?
Yes, register as an AV Dealer and with your first order we will confirm dealer status and appropriately process your order.  This usually will not delay the processing of the order but if possible please include a website indicating you are an AV dealer for quicker verification.
 
How quickly does it take to process and ship orders?
Most orders are processed and shipped within 24 hours; usually orders are processed when received, packed on the same day, and then shipped with the next day's package pickup.  If an order arrives early enough or is marked for next day or two day delivery we try to process and ship the items that same day, time permitting.
 
Will you ship to locations outside of the United States?
Yes, we are able to ship virtually anywhere in the world.  Depending on your location, you may have to select the International Power Supply option to ensure compatibility with the electrical system in your country.  Please note, the customer is responsible for all taxes, duties, brokerage fees and surcharges that may be imposed by customs and other entities when importing goods from the US.  Shipments to Canada via UPS Standard International WILL incur substantial brokerage fees that are imposed by UPS.  To avoid brokerage fees, Canadian customers can choose USPS or any expedited method such as DHL or UPS Worldwide Express. 

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