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  Fulfillment Policies

Our policy, while reasonably flexible, is to only ship orders complete and within 1 to 2 business days.
Shipping Complete Orders.  By shipping orders complete we mean that if an item is backordered, we will immediately be in contact, but we will generally hold the entire order until the order can be shipped with all products included.  It is our goal to always keep our products fully stocked, or to at least indicate on our site if an item is backordered, but on occassion orders can come in before we can update our systems.  You will have the option to ship the available products and to send backordered items later but additional shipping charges will apply.
Fulfillment Time.  We offer a quick turnaround once orders are placed by shipping orders within one to two days of when the order is placed (relative to normal business days and excluding holidays). 
To expedite receipt of goods, you can select quicker shipping methods such as next day, two day, or three day delivery service.  Also consider that we are located in central Florida so orders to Florida normally arrive the next day once shipped and orders to California can take up to a week just as a reference.  In some cases we may be able to expedite processing but only within reason.  In other words, please do not even ask at 4 pm EST if an order can go out the same day.  Our processing staff is gone and UPS has come and gone...  That scenario even typically exists at 3 pm!  Other factors may include general time constraints such as order volume for the day.  In such cases, please simply understand that we will do our best to work with you but it will not always be possible.  For this reason, please plan accordingly and ensure to order in plenty of time for your installs!
If you need to ask to potentially process and ship an item more quickly, please e-mail sales at [email protected].  Please do not call as it would be most efficient to place your order and then ask to potentially expedite processing.  This way we can 'attach' your request to the order.


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